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Re:amaze Permalink Conversation View Can Now Display Full HTML Email Content
Say goodbye to the days you would only be able to see your permalink conversations in plain text. You can now see your Re:amaze email conversations in full HTML! To view your permalink conversations,...
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New Re:amaze Keyboard Shortcuts for Inputting FAQ Articles and Response...
Do you often use FAQ articles and response templates to respond to customers? We’ve now made it easier to input these into your text box with keyboard shortcuts. To insert an FAQ article, hold down the...
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Introducing Departments (Staff Groups) for Re:amaze
Have you ever wanted to send a conversion over to a specific department in your company? Well now you can! Introducing Departments for Re:amaze (only available for Plus and Legacy-Plus plans). Create...
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Log Aircall Conversations into Re:amaze at the Start of a Call
Have you ever scrambled to find a pen and paper to jot some notes down during a phone call with an important client or customer? Re:amaze’s new feature now allows you to log Aircall calls from the...
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New Re:amaze Permission to Delete Conversations
We’ve added a new ability to Re:amaze Roles and Permissions to allow an admin to remove the ability to delete conversations! You may update any existing roles or create new roles using this new...
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Better Thread Navigation For Re:amaze Conversations!
Long conversations can lead to long threads. And long threads can leads to scrolling fatigue. In worse cases, long threads can lead to finger cramps! We’ve made a few important changes to the way...
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Check Out All The Integrations for Re:amaze
Did you know that Re:amaze currently offers over 25 awesome integrations with apps you already use and love? If you take into consideration that Re:amaze also integrates with Zapier and Piesync, the...
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Bulk Tagging Conversations In Re:amaze
Re:amaze has just introduced a new feature that allows you to tag multiple conversations at once within your inbox. To enable the menu option for tagging, you’ll need to select at least one...
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Re:amaze Departments Now Available As Workflow Triggers and Commands
Workflows is an essential part of making Re:amaze work more efficiently for your team. From auto-replying to auto-tagging, and from understanding a customer’s custom form selection to moving...
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New Zero Response Rate Report for Re:amaze
Re:amaze has just added a “Zero Response Rate” report that displays the percentage of conversations that are resolved without a staff reply. These conversations include threads that have been manually...
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Re:amaze and Pipedrive (Updated Integration)
You now have access to an Pipedrive integration for Re:amaze! The original integration allowed you to view open deals within each customer conversation and easily access customer data with a single...
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New “Me” Filter for Re:amaze
The new “Me” filter is designed to make conversations related to your activities easier to find and much more relevant in the context of interacting with customers. With this new filter, Re:amaze has...
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Re:amaze Now Supports Full HTML WYSIWYG (What You See Is What You Get) FAQ...
Re:amaze has just introduced a newly updated FAQ article editor which includes the ability to type content using WYSIWYG HTML (what you see is what you get). The new WYSIWYG editor brings a more visual...
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Export Your Outbound Report as CSV Files
Re:amaze has just made a new update to the Outbound Report – you now have the ability to export Outbound Reports as CSV files! The report contains conversation details, including: message channel,...
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Try The Brand New Re:amaze And Amazon Integration!
You asked for it, so we created it – the Re:amaze and Amazon integration is finally here! If you sell your products on Amazon, our new Amazon integration will allow you to access your customer’s...
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Re:amaze Workflows Report Now Shows Processed Conversations
We’ve added a new update to our Workflow Report. You now have the ability to click out to view a full list of conversations where your workflows have run! At the bottom of the report, we display the...
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Homeschool Curriculum Publishing Company, Notgrass History, Increases...
Are you a busy parent that is homeschooling your child? Have you ever struggled to teach history and make learning a fun experience for your kid? If so, you’re not alone! As a former homeschool...
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Connect Gmail and G Suite to Re:amaze with OAuth
Setting up custom SMTP for Gmail and G Suite is now easier than ever! We’ve just released an updated integration for Google’s Gmail using an official OAuth (Open Authentication) connector, which will...
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How to Streamline SaaS Client Onboarding with Re:amaze + Process Street
Customer success is one of the most important parts of any SaaS business model, and the onboarding process is where that success starts. In fact, the onboarding process can often mean the difference...
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Project Management Software Company, Steelray, Consolidates Customer Support...
We interviewed Brian Leach, CEO of Steelray Software, to discuss how switching to Re:amaze enabled his team to work efficiently from a singular platform and provide excellent technical support to their...
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